What was your challenge with respect to onboarding?
“One of the goals of our merged organization is to work based on our strength as one Amsterdam UMC and build on a strong joint identity”, Giselle explains. “At Amsterdam UMC we still work at two sites. We therefore faced the challenge of welcoming new employees to Amsterdam UMC and making them Amsterdam UMC employees. We wanted to start telling the Amsterdam UMC story at an early stage. We now do this in our preboarding phase, which starts a couple of weeks before the first working day of the employee.”
“In addition, the focus of the introductory day used to be on preparing new employees by giving them lots of information. We wanted to spread the transfer of information and focus the introductory day on providing a warm welcome and introducing people to each other and the organization. The challenge is to make the entire onboarding program interesting for every employee, from nurse to study coordinator, from researcher to secretary. “
How did you go about developing the onboarding app?
“At the VUmc site, we had been using the onboarding app during the introductory day for some time. After deciding what information should go where in the app during the Appical design sessions with a diverse group of colleagues, we started creating new content. That was an intensive process, but within one and a half months we had designed the preboarding, developed two brand new Experiences (tours) and filled the other parts of the app. In January 2020, we launched the renewed onboarding experience on both Amsterdam UMC sites!”