What was Eurofins' onboarding challenge?
Eurofins is the world market leader in bio-analytical testing for food, water, the environment and pharmaceutical products. In 2020, within the space of 9 weeks, subsidiary Eurofins Clinical Diagnostics - which focuses on human material - built a High Volume Laboratory with the capacity to process 35,000 PCR tests a day.
"We knew that we were facing something totally new," says HR Manager Jennifer van Valkenhoef. "We needed to upscale very fast: from 300 tests to 35,000 PCR tests a day. This meant that the process from sample receipt to result was automated and we needed people with knowledge of the machines. In a short space of time, we had to organize the onboarding of a lot of people to process the huge number of samples."
To complete the onboarding as quickly as possible, Eurofins looked for a digital app which could manage the high number of new employees and the rapidly changing context, whilst ensuring that new employees could be deployed fast, were trained and enthusiastic.
What does the Eurofins onboarding program look like?
"Appical explained how you set up digital onboarding for a new employee and what steps you take. From there, we started to build the parts we felt were important for new and existing employees. We wanted a fun, interactive way to give new, mainly young people the same information before their first day at work."
"In three months, we grew from 0 to nearly 250 employees. These employees came from different sectors: from hospitality and aviation and from a sushi chef to a driving school owner. Not everyone had experience working in a lab. But even before they were trained, they were prepared via the digital Appical app. With the app, the onboarding of new employees starts immediately once they accept the job."
The app can also be used wherever and whenever it suits the employee. "Because you can swipe in the app and don't need to follow a certain sequence, everyone can do it in their own way and at their own pace. Employees can always look back at the rules and instructions."